Booking Terms and Conditions

These Terms and Conditions apply to all accommodation bookings made with us

Greyhound Hever, Uckfield Lane, Hever, Kent TN8 7LJ. Telephone: 01732 862221

Payment and Cancellation

  • When making a booking we will ask for your card details but no deposit is required.
  • We accept the following cards: MasterCard, Maestro, Visa, Visa Debit, Delta, Switch (we do not accept American Express).
  • The full booking balance is due on the day of departure.
  • If the booking is cancelled less than 5 days before arrival then a charge equal to the full booking amount will be made.
  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
  • In the unlikely event that we have to cancel your reservation, you will be given a full refund and we shall have no further liability to you, arising out of such cancellation.
  • Please settle your account before departure. We reserve the right to take payment from your card for any arrears which may also include deep cleaning, lost keys, damage or missing items (see below).

Checking In and Checking Out

  • Check-in time on every day is between 4pm and 9.30pm.
  • Earlier check-in is available but it must be arranged before your arrival date, where you will be given a entry code to gain access to the room
  • Guests are asked to vacate their room by 11am on the day of departure.


  • We have two parking areas at the front of the property next to the road.
  • Parking is complimentary for all our guests.
  • Vehicles and their contents are left at the owner’s risk. We do not accept any responsibility for loss or damage to vehicles or their contents in our parking areas.

Internet Access

  • Complimentary Wifi is available. Reception is best in the restaurant, the reading area, and first floor rooms.


  • Smoking is strictly prohibited in all areas inside The Greyhound Inn, including balconies.
  • Smoking in your room will result in a deep cleaning charge of £250.
  • You are allowed to smoke in the garden but please be considerate to other guests and take care with discarded matches, etc.


  • We are an adult only venue. We kindly ask that you do not arrive with babies or cots.


  • We do not accept any pets.

    Guests with Impaired Mobility

    • Prior to booking, please tell us of any special requirements you may have so we can advise on the suitability of the rooms we offer. We have two rooms on the ground floor. The three rooms on the first floor are only accessible by stairs.

    Guests with Dietary Requirements

    • Prior to booking, please tell us of any dietary requirements you may have so we can advise on the suitability of the food and drinks we offer. We aim to cater for varying dietary requirements (including allergies and intolerances). We use ingredients that may contain: gluten, peanuts, nuts, milk, soya, mustard, lupin, eggs, fish, crustaceans, molluscs, sesame seeds, celery, sulphur dioxide.

    House Keys

    • Guests are responsible for their house keys throughout their stay. Please remember to return your keys on departure. If keys are not returned to us a £50 charge will apply.

    Damage or Missing Items

    • Accidents can happen but please bring to our attention any damage that may require replacement, repair or servicing. The cost incurred may be charged to you. We reserve the right to charge for any damage caused to your room during your stay or for any items found to be missing when you leave.

    Conduct Policy

    • We ask our Guests to conduct themselves appropriately at all times and have respect for our property, employees, other guests and matters of health and safety. Guests are requested not to disrupt or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or request you and members of your party to leave the property, if in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for remaining accommodation, other services or any other loss or expense incurred.

    Other Issues

    • We endeavour to make your stay as comfortable and enjoyable as possible. If you encounter any issues affecting your stay, please bring them to our attention as soon as possible so that we can do our best to resolve them during your stay.

    Pricing and Availability Information

    • We endeavour to keep pricing and availability information accurate at all times but details may be subject to change without notice.